At Epstein Becker Green, client service is paramount, and we endeavor to meet and exceed our clients' expectations. We are pleased that we have been ranked in The BTI Client Service A-Team 2020 report as a BTI Top 100 Client Service Leader, a Standout in Investing in Client Relationships, and Distinguished in Client-Facing Communication. We were also recognized by BTI Brand Elite 2019: Client Perceptions of the Best-Branded Law Firms in the categories “Client Experience,” “Premium Worthy,” and “Innovation,” based solely on in-depth interviews with 694 corporate counsel at the world’s largest and most influential companies.
We treat our clients as business partners. In doing so, we understand the business challenges they face while learning their business models, goals, and company culture. We listen attentively at all times to their concerns, stay highly responsive to their needs, and collaborate with them to produce results.
As part of this process, our project management program, EBG Project Management Metrics, allows us to utilize project management tools to provide accurate budget forecasts, provide customized work plans, and report on the status of matters.
Communication is crucial to maintaining a close and cooperative relationship with clients. That's why Epstein Becker Green lawyers and professionals prioritize keeping clients informed about the status of their matters, new strategies, and industry developments. The firm ensures that every case and transaction is staffed efficiently and that invoices are itemized clearly. We provide password-protected extranets where clients can share files, contact information, and schedules. Even when we're not working on active matters, we stay in touch with our clients to add value in whatever ways we can.