Amy Lerman, Member of the Firm in the Health Care & Life Sciences practice, in the firm’s Washington, DC, office, was quoted in HealthLeaders, in “6 Steps for Shoring Up Your Revenue Cycle's Telehealth Billing,” by Amanda Norris.

Following is an excerpt:

Now more than ever, revenue cycle leaders should make sure teams are billing telehealth services correctly and are checking claims against the information found in the recent OIG data brief.

So, what if your back-end revenue cycle staff are finding errors in their billing? Healthcare attorneys told Part B news it isn't the end of the world if you take the right steps in response.

Revenue cycle leaders shouldn’t be surprised if errors are found. It's difficult to implement new coding and billing rules under ideal conditions, and most organizations in 2020 had to get up to speed on telehealth services during a public health emergency and keep track of a steady stream of new and revised coding and billing rules.

According to Part B News, there are six steps that revenue cycle leaders should take when your teams begin to review telehealth claims:

  1. Read the data brief
  2. Increase your red flag knowledge base. 
  3. Probe if you find a problem.
  4. Conduct a thorough analysis into what caused the error.
  5. Bring in outside help.
  6. Document everything you do.


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