Adam S. Forman, Member of the Firm in the Employment, Labor & Workforce Management practice, in the firm’s Detroit and Chicago offices, was quoted in TechTarget, in “Benefits and Challenges of Using Chatbots in HR,” by Carolyn Heinze.

Following is an excerpt:

Chatbots can address some common HR problems. But HR leaders can run into roadblocks when implementing the technology if they don't plan for potential challenges beforehand.

Chatbots can help HR staff in various ways, including answering employees' questions and potentially improving employee and candidate experience. But HR leaders should make sure their organization has prepared properly for the technology by taking steps like creating a proper data structure for the chatbots and avoiding ramping up too quickly with the tech. …

Improved candidate experience

Chatbots may help improve candidate experience by quickly responding to questions. Anxious job candidates likely appreciate a fast reply.

Chatbots can also carry out other rudimentary recruiting tasks, said Adam Forman, [co-]leader of the AI group at Epstein Becker Green, a law firm headquartered in New York.

These include the following:

  • Asking job seekers about the type of position they are seeking.
  • Reviewing applicants' qualifications.
  • Scheduling an interview with the hiring manager.
  • Performing some onboarding tasks.

Chatbots can save recruiters time by carrying out these basic tasks. …

Document retention issues

Many companies have a document retention policy that mandates a specific storage time for digital documents.

The organization's document retention policy should apply to chatbot conversations as well, Forman said. HR leaders should work with others to establish a storage location for the chatbot data and decide who has access to it.

Creating this policy before problems arise is crucial, he said. If, for example, the company becomes involved in litigation and leaders must access employee chatbot messages for the lawsuit, doing so is more difficult without a previously established storage policy for chatbot communication.

Jump to Page

Privacy Preference Center

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.