Panken Commented on JetBlue’s Recent Incident with Flight AttendantHR Hero Line August 12, 2010
Peter Panken, a Member of the Firm in the Labor and Employment practice in the firm's New York office, was quoted in an HR Hero Line article about the recent incident JetBlue had with a flight attendant.
The article provided an overview of what attorneys had to say about how JetBlue should deal with the flight attendant that told off a difficult passenger, grabbed a beer, and exited a plane via the inflatable emergency chute. Attorneys provided their insight on whether the attendant should be fired or ejected, assuming his trip down the slide wasn't his form of resignation. In addition, the article provide insights on what employers could learn from it.
"A flight attendant is an ambassador of the airline. His or her job is to interact with passengers as the representative of the airline. This must be done with tact and consideration. Cursing at passengers is a gross violation of that job," said Panken. He also added that he would be shocked if any court or arbitrator ruled that the attendant should be reinstated.