Larry Kocot Quoted in “Is Technology ObamaCare’s Biggest Hurdle in Enrolling Millennials?”FOXBusiness December 6, 2013
Larry Kocot, a Member of the Firm in the Health Care and Life Sciences practice, in the Washington, DC, office, was quoted in an article titled "Is Technology ObamaCare's Biggest Hurdle in Enrolling Millennials?"
Following is an excerpt:
The federal exchange, healthcare.gov, has been plagued with glitches and error messages from its Oct. 1 that have prevented consumers from signing up. After a massive upgrade on Dec. 2, the marketplace can now handle up to 50,000 people at once and 800,000 people in a day. While it's a big improvement, the user numbers still pale in comparison to major e-retail sites. ?...
But Larry Kocot, visiting fellow at the Brookings Institution, isn't hopeful and says the 'frustration factor' that many experienced from the site's launch will linger.
"The other thing that is very difficult are perceptions about the problems continue to linger as well," Kocot says. "Even though they may not be real. You can fix problems, but the press will report on them for weeks after the fix and public perception will remain. We are in a 'now society' and this is a 'now generation.'"