At Epstein Becker Green, we are uncompromising in our pursuit of excellence, especially in the area of client service. We are also pleased to have been honored for our client service. Epstein Becker Green is ranked in The BTI Client Service A-Team 2013 report as one of the top 30 law firms in the United States in client service excellence out of 650 firms serving Fortune 1000 and other large organizations.
We recognize that our clients are focused on business challenges and results. As your lawyers, it's our mission to ascertain your business needs and to understand the "big picture."
We know that solving problems isn't enough. We want to help clients avoid them in the first place. To earn our role as your trusted legal advisor, we:
- Learn your business models, goals and company culture
- Listen attentively to your objectives
- Provide honest feedback about your goals from a risk management perspective
- Collaborate with you to produce results
- Stay highly responsive to your needs
- Meet your deadlines
Communication is a crucial component of maintaining a close and cooperative relationship with clients. That's why a top priority for Epstein Becker Green lawyers – from Associates to Members of the Firm – is to keep clients informed about the status of their matters, industry and regulatory/legislative developments and new strategies through direct contact and discussions, as well as client alerts, briefings and seminars.
We provide password-protected extranets, where clients can share files, contact information and schedules with our lawyers. In an effort to meet our clients' legal needs and continually improve our level of service, we regularly solicit client feedback, through face-to-face meetings and written surveys, and then follow up on responses and suggestions.
Even when we are not working on your active matters, we will stay in contact with you to add value to your business, as appropriate.
Epstein Becker Green understands that traditional fee arrangements may not work for everyone. Therefore, we are committed to working with our clients to develop innovative approaches to meet your needs, beyond simply cutting costs. We are prepared to consider one or more value-based alternative fee structures, including project and fixed fees, capped fees, success-driven fees and other creative alternatives. These arrangements require prudent, advanced planning and budgeting – areas with which we have considerable knowledge and experience.
Every matter undertaken by the firm will be considered carefully to ensure that it is staffed in the most efficient manner. Our technology and case management procedures are designed to ensure that work flows smoothly and cost effectively. Because of these measures, as well as others, our clients pay for the value created by our efforts and nothing more.
At Epstein Becker Green, we take our commitment to client service and value very seriously, which is why we support the objectives of the ACC Value Challenge, established by the Association of Corporate Counsel, and follow its guidelines. The ACC project creates law firm business models that try to provide clients with legal services driven by value and quality at a reasonable cost and to improve the dialogue in the client/law firm relationship.
It is our privilege and pleasure to work with you.